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Refund Policy

The "Policy" governs your usage of Royal Reels 17 and includes all aspects such as your Player Account, fees, payouts, and refunds.

Terminology Definition/Explanation

  1. In this context, "Website" means the website located at https://www.RoyalReels17.net on the Internet. The Operator is the exclusive proprietor of the Site and everything inside, including the source code and the design. The transfer of exclusive rights to the user is not covered by this Privacy Policy.

  2. This website's "Operator" is Digibrite SRL.

  3. The term "User" refers to any anyone who visits the Website and makes use of its features.

  4. Here, "applicable law" refers to Curacao's statutes.

  5. You may see the precise amount of "Funds" that has been put into the Player Account in the User's Account. Bets may then be placed using these assets.

  6. What we call a "Player Account" is really just a user's profile page on the site where they may reveal their identity and set their betting limits.

  7. "Personal details" are any details about an individual that a User has willingly provided via the Website's registration process or while using the Website.

  8. **"Details"** — additional information about the User (not covered by **"Personal Details"**).

  9. The term "registration" refers to the process of creating an account on the website by visiting the User Registration Form and providing the requested information, such as a username and password.

  10. What we call the "registration form" is really an online form that people must fill out before they can join the website's user database.

  11. What we call the "Service(s)" is the part of our website that lets people bet on various competitions.

Legal Requirements

  1. Customers must be at least 18 years old to use the Services on the Website, or the legal betting age in their country, whichever is greater. This Policy is violated if someone is discovered to be using the Website Services while not being of legal age. Users may be asked to provide proof of age by the website at any time to confirm they are of legal age to utilise the services provided by the website. In the event that the required proof of age is not provided or if the website has reasonable grounds to suspect that a person under the legal age uses the service, the website retains the right to terminate or suspend the user's account and refuse any and all services.

  2. Checking the betting laws of one's own country is entirely the User's responsibility. The operator does not guarantee that the services provided by the website comply with the laws of the user's jurisdiction. Users use the Website's services at their own risk, and they should research the applicable laws in their country to determine whether using the Website's services is legal.

  3. Any taxes or fees that are applicable to any rewards that are produced from the usage of the Website are the User's exclusive responsibility.

Signing Up and Activating Your Account

  1. Online betting is only available to those who have registered on the website. Filling out the registration form signifies the User's pledge to provide accurate and current information.

  2. All registration information entered by the User must be accurate and legitimate, and it must correspond to the User's legal name and last name. Operator reserves the right to seek user identification at any time for the purpose of verifying the information submitted. This may include requesting a copy of the user's passport, ID card, or any bank cards used. If the User cannot provide the requested information, the Operator has the right to temporarily suspend the User's account until the User complies or, failing that, to permanently terminate the account.

  3. Each User is only allowed to have one account on the Website. All accounts will be terminated if it is found that there are excessive or multiple users. The Operator retains the right to revoke the validity of any and all transactions conducted via any and all accounts at any moment.

  4. To ensure accurate account use, the User must promptly notify the Website of any changes to their personal or financial information. It is the User's responsibility to inform the Website of any such changes. Knowingly providing false information by the User may be considered a violation of this Policy.

  5. The User affirms that the money in the account are theirs legally and that they have not obtained them via any illegal means. To add or withdraw money from the User's account, the information that the User gives at registration and later on, including when making a deposit, is correct, full, and matches the name(s) on the credit/debit card(s) or other account(s).

  6. The operator does not accept donations from those who are not linked with the organisation, including friends, relatives, business partners, and spouses. The funding of the User's account may only be done using the User's registered accounts and/or payment cards.

  7. Limits on account withdrawals and deposits are subject to the Operator's internal security policy.

  8. This is not a bank account, and the User knows and accepts that there is no deposit or banking insurance or any other comparable security measures to protect their money. The amount in the User's account will not accrue interest.

  9. From this point on, the User is fully responsible for keeping their password secure and for any actions done within their account, including any damage that a third party may do to the Account.

  10. In the event that the User discovers any intrusion into their account or security breach, they are obligated to notify the Website without delay. The User is obligated to provide, upon request, evidence of such unauthorised access. No matter how careful the User is, the Operator will never be held liable for any damages that may occur when someone else uses their username and password incorrectly or gains unauthorised access to their account, even if the User was unaware of the theft.

Funds Transfers and Deposits

  1. The Operator may contract with other companies or financial institutions to process the User's payments electronically.

  2. Only the payment options listed on the Website will the Operator accept payments.

  3. The User has to check that their name is on file with the system before they may use a certain payment method. We disclaim all liability in the event that the registered user's name does not correspond to the one maintained by the website.

  4. Please refrain from cancelling or reversing any payments you have previously made, or abandoning any past transactions, in order to avoid any legal obligations. This might result in a third party paying you back.

  5. If the Operator suspects fraudulent or suspicious conduct, such as the use of stolen credit cards or any other unlawful or suspicious activity, they have the right to seek further information about the customer and the origin funds. The Operator has the right to cancel payments, collect prizes, and terminate the User's account in the event that the User does not supply complete or correct information as asked. It is within our rights to inform the appropriate authorities and/or companies, including credit reporting agencies, if we become aware of any fraudulent or illegal activity, such a payment.

  6. To access funds in the Personal Account, the User must first file a withdrawal request. To do this, the User only has to visit the Website, choose a payment option that works for them, and click the link.

  7. Withdrawals can be requested at any time by the user, but they must meet certain conditions first. These include that their profile details have been filled out, that all payments received by their account have been confirmed not to be the consequence of any illegal activity, and that no payments have been reversed or cancelled.

  8. For any amount requested for payment, the Operator may undertake the identification procedure.

  9. The financial department handles withdrawal requests in a manner consistent with first-come, first-served.

  10. In the event that technical difficulties prevent the depositing system from processing withdrawals, the Operator and the User will come to a mutually agreeable alternate withdrawal method. Then, the details of the payment method must correspond with the information the User supplied at registration. The onus is entirely on the User to ensure that the details supplied in the withdrawal request are correct.

  11. The operator is not responsible for the behaviour (or lack thereof) of any third party service provider when the user enters or outputs funds.

  12. The decision to cancel an account rests solely on the User. Simply asking it via email will do the trick. All funds that are available will be delivered before the account is closed in accordance with the Rules.

  13. The only allowed uses of the money are for online gambling bets and slot machine play. Using this payment system for anything else, such as making monetary transfers to other systems or paying for services, is absolutely banned.

  14. Without giving a reason, the Operator may refuse to accept bets from any individual, deactivate the account, or prevent registration on the Website in the event of clear violations by the User.

Restrictions on Conduct

  1. Nobody may harass, threaten, use foul language, use violent images, or be abusive to other users or staff of the Website in any way.

  2. The Users expressly agree not to physically or virtually compromise the Website's security system. We reserve the right to notify the relevant authorities, immediately disable the User's access to the Website, and cancel their account if we suspect that the User has tried or is trying to compromise, access, or bypass our security system or software.

Computer Problems

  1. Nobody may harass, threaten, use foul language, use violent images, or be abusive to other users or staff of the Website in any way.

  2. The Users expressly agree not to physically or virtually compromise the Website's security system. We reserve the right to notify the relevant authorities, immediately disable the User's access to the Website, and cancel their account if we suspect that the User has tried or is trying to compromise, access, or bypass our security system or software.

Ignorance of Policy

If any costs, including legal fees, arise as a result of a violation, the User is solely responsible for paying them back:

  1. Among the many subjects discussed are the following: the service conditions, third party rights, and the acceptance of any rewards obtained via the use of the user's identity to use the services, whether or not the user's permission has been obtained.

  2. In the case that the User breaches the Policy, the Operator may carry out the following measures: Get in touch with the User using the given details to ask for clarification or a fix about the infraction;

  3. Deactivate the User's account, giving or taking notice; Take the account down for the user

  4. The User's earnings, incentives, or payouts should be withheld in the event of a serious violation.

Questions and Concerns

  1. Users are encouraged to promptly contact Customer Service before posting any complaints on the website.

  2. Users understand that in the event of a dispute, the server-stored account will serve as the final evidence to determine the outcome of the claim.

Establishing a link

  1. In addition to sites not identified in the Policy, the Website may include links to other websites that are neither owned nor controlled by the Operator. By providing links to other websites, the Operator does not endorse or support the views represented therein. Additionally, the Operator cannot be held responsible for the behaviour or lack thereof of the owners of such linked websites. Providing links to other websites serves just to provide information. Any user takes full responsibility for any harm that may come from using such links.

Make Contact With Us

To get in contact with our online customer care or send an email to info@royalreels.com, if you have any questions or concerns about our website, services, paying, payouts, or refunds. It is our pleasure to assist you.

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